TimelyCare

TimelyCare is the leading virtual health and well-being solution for higher education and provides tailored healthcare services to college students. TimelyCare operates as an extension to campus health and counseling center resources, and serves nearly 250 campuses encompassing over 1.5 million students nationwide and has licensed providers in all 50 states. Services are always available 24/7/365 and at no cost to students. Insurance is not required to use TimelyCare services.

Access TimelyCare for a variety of services either through the app (Download via the Apple Store or Google Play) or at https://app.timelycare.com/uwt. You can also access TimelyCare via the TimelyCare button in Canvas.

Before accessing services for the first time, you must register with your UW email and password. Use the same password you use for your UW email to register with TimelyCare.

For assistance with registering and logging in, contact TimelyCare at 833-4-TIMELY.

TimelyCare providers can see students via MedicalNow (on-demand care with no previously scheduled appointment time) and Scheduled Medical (a scheduled appointment time) for symptoms including but not limited to:

• Cold and flu
• Sinus issues
• Allergies
• Pink eye
• Rashes, minor burns, dermatitis, eczema and dermatology
• Sleep concerns
• Vaginal yeast infection
• Infections (UTI/bladder, ringworm, tinea, etc.)
• Gastrointestinal concerns (constipation and/or diarrhea, Irritable Bowel Syndrome)
• Acne
• Chicken pox
• Prescriptions

TimelyCare providers are licensed and able to prescribe certain medications as part of your care plan, if clinically appropriate. TimelyCare providers can also refill short-term supplies of maintenance medications in the event of a patient’s transition to a new provider or inability to get in touch with their primary care provider due to limited hours or appointments. TimelyCare does believe in safe prescribing of medications and the need for a patient to have a relationship with their primary care provider. As such, TimelyCare providers do not supply long-term medications for chronic illness and encourage patients to see their primary care providers at least once a year.

TimelyCare providers do not provide prescriptions for controlled substances, lifestyle medications, or other potentially high-risk drugs.

If a prescription is clinically appropriate, it will be sent to a local pharmacy of your choice. When you are filling out your intake information, you will select a local pharmacy that is convenient for you. Care Navigators can also help you find a pharmacy that is close to you if needed.

TimelyCare is not an online pharmacy and cannot fill prescriptions. If a prescription medication is part of your treatment plan, it will be sent to the pharmacy of your choice. You are responsible for the cost of any prescriptions, over-the-counter treatments, or follow-up visits you may need related to prescriptions. TimelyCare counselors cannot write prescriptions.

TimelyCare does offer a free prescription discount card to all students. This card is accepted nationwide at more than 65,000 pharmacies. There is no enrollment fee and no limits on usage. On average, you could save 60%, and in some cases, 80% or more! You can find this card in the TimelyCare App under the Additional Resources section.

Yes, Student Health Services has been switched to TimelyCare and now Student Health Services is TimelyCare. Students can still obtain healthcare services at VMFH Franciscan Prompt Care as a community member but there is no student benefit or service associated with UW Tacoma.

No, insurance is not required for students to use TimelyCare services. There may be instances in which TimelyCare providers recommended care or provide referrals for services beyond the scope of TimelyCare, and in those instances, TimelyCare provides care navigation support to help navigate the referred or recommended care in the community for people who are uninsured or underinsured. 

No, TimelyCare services are only available to currently registered students. Faculty and staff should access UW CareLink for employee assistance and consult with UWT Human Resources on how to use their medical insurance coverage. 

TimelyCare is committed to ensuring quality, on-demand, equitable access to care that embraces the background, identities, and experiences of every student we serve. Our diverse and culturally responsive provider network reflects and is proud to serve students who embody diversity in race, ethnicity, gender identity and expression, age, religion and worldview, language, health, ability, sexual orientation, socioeconomic and immigration status, and more.

Within TimelyCare, students can view TimelyCare provider profiles including provider photo, biography, spoken languages, and areas of expertise and choose a provider who aligns with their diversity preferences and needs.

TimelyCare has bilingual and multilingual providers who can speak languages that include but are not limited to, Spanish, mandarin, Portuguese, Russian, Arabic, Chinese, and more. Students can see what language(s) providers speak in their profiles.

Additionally, the web version of the TimelyCare Platform includes the HIPAA-compliant interpretation service, LanguageLine. It supports over 240 languages, including Spanish, Mandarin, French, Cantonese, and Hindi, and individuals can request a translator to guide anyone who is experiencing a language barrier.

Yes! Just make sure your accessibility preferences on your device are enabled. When you download the TimelyCare mobile application, those settings will be applied to the app.

In TimelyCare, students also have the ability to quickly add another party to an existing visit while in the web version (via a web browser) of the platform. This functionality enables students to add a parent, caretaker, or translator to help facilitate the conversation during the visit.

There are two ways in which you can get connected to TimelyCare customer support:

Online: In the app

1. Open the TimelyCare app and log in
2. Click on your account (bottom right-hand corner, person icon)
3. Choose “Help Center”
4. Click on “Contact” (top right-hand corner)
5. Select issue (schedule, prescription issue, login issues, or connectivity problems)
6.  Fill out the text box
7. Click “Send Message.”

Phone: 833-484-6359 (Click Ext. 1 for support for TimelyCare members and patients)