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Submitting a Service Request
Students, faculty and staff are able to request service from Integrated Facilities Management online at any time. Requests are continuously reviewed by facilities staff. Approved service requests are then assigned a Work Order.
If you are unsure whether the service you need can be completed by Integrated Facilities Management, or have questions about the details of your request including cost, please email Integrated Facilities Management prior to submitting a Service Request. This will ensure the process is handled in the most efficient way for both parties.
If you have a request regarding an air purifier unit, please visit our COVID-19 Operations page to read more about air purifier maintenance and current guidelines.
If you need to alter, remodel or otherwise modify campus space, including the acquisition of furniture or equipment, please go to Space Management to submit a Space Change Request. Do not submit a Service Request as these are separate services.
Department-Funded Services
Optional services are charged to departments. Estimates are based on IFM's specific labor rates plus materials and parts costs.
Optional Service Requests:
- Air purifier filter changes for office suites and other spaces
- Installation of photos, pictures, bulletin boards, coat hooks, etc.
- Office door stops and wall clocks
- Furniture moves requested by a program/ department, for example, file cabinets, etc.
- Case-by-case modifications to electrical, mechanical, and custodial service
Lost Keys
The cost to replace a lost office key is charged to departments, not to exceed one hour of labor plus cost of key(s).
The replacement cost is substantially more if a higher security level key is lost. Example: the quoted cost will cover campus-wide ENG core/key replacement if an ENG key is lost.
Equipment Service
Service or repair of specialized equipment purchased by departments.
2023-24 labor rates per hour:
| Group | Trade Type | Standard | Overtime |
| 1 | Electrician / Control Tech / Facilities Operations Maintenance Specialist | 99.00 | 130.00 |
| 2 | Maintenance Mechanic 2 / Painter | 69.00 | 90.00 |
| 3 | Gardener 2 / Light & Filter Tech / Utility Worker 2 | 50.00 | 65.00 |
Response and Completion Timelines
All requests are assigned a priority rating which is determined by IFM staff based on the information received from the requestor and knowledge of other work at hand. We appreciate your patience as staffing shortages have led to longer lead times for service requests, particularly lower priority requests.
The following table defines service priorities and categories that range from “Critical" to “Scheduled” with allocated response and completion time (business days). “Extended” service priority assignments are set with an initial completion date of 28 business days.
| Rating | Response Time | Completion | Definition of Rating |
|---|---|---|---|
| Critical | 1 hour | 24 hours | Immediate risk to personal safety or security, business continuity, major asset integrity or the environment |
| Urgent | 1 day | 5 days | Impending risk to teaching, learning and research activities, non-critical UW Tacoma work or non-critical student/staff welfare |
| Routine | 3 days | 10 days | No fire and life safety impact to delivery of teaching, learning and research, or living environment or activities within specified time frame |
| Scheduled | As agreed with client | 21 days or as agreed with client | Work subject to planning requirements and/or a scheduled start date, usually of a larger scale than routine maintenance activities, e.g. Minor Works. |
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| Response |
The passage of time from request submission and its acceptance or denial by IFM personnel. It is the expected time that an attempt is made to engage and resolve the issue. This response is made by appropriate IFM staff or approved vendor. |
| Completion |
The measurement of time from the acceptance of the task to the time at which the task is completed or has reached the point of practical completion and is fit to be used for the intended purpose. Lead-time for parts, materials, or additional contractor support may delay the completion timeline. |
| Reassignment |
An expedient response is paramount to achieving a successful outcome and containing risk when critical or urgent requests are generated. Once the risk has been removed and/or the situation made safe for use, the service priority may be reassigned to a routine (10 business days), extended (28 business days), or scheduled (agreed upon) timeline for full completion. Reassignment may also occur if additional trade support is required from multiple trade disciplines. |
Always dial 9-1-1 in an emergency.
In the case of fire, police or medical emergencies first dial 9-1-1 and then Campus Safety & Security at 253-692-4416.
Critical Requests:
Call 253-692-5700
If there is impending risk to life, health, safety or potential damage to facilities such as a broken window, power failure, broken water pipes, fluid spills, suspicious odors, doors that cannot be secured or public lighting that is out, please call Facilities Services at 253-692-5700.
Service Request
Please submit a request any time you see a need for facilities, maintenance or custodial services.
Key Request
Access Coordinators should visit Campus Key Requests to request metal keys. For electronic card access, contact Campus Safety & Security.
Work Request Users
If your unit has a Work Request User account, please use the button below and log in with your assigned user account. If you are interested in learning more about this option or are unable to access your account, please email Facilities Services.
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